TERMS & CONDITIONS

Yoga Parlour (“we”, “our” or “us”) recognise the trust you are placing in us through your dealings with us. We do everything we can to maintain that trust. Our staff are employed on the basis that they will protect information about you. This is our corporate standard. Under law, your rights to privacy are also protected. Privacy laws place strict requirements on us to treat certain information collected as confidential, to store your information securely and to allow you easy access to check and correct your information.

Scope of our Privacy Policy

Our Privacy Policy applies to the personal information we collect, store, maintain and use about you as our customers, visitors to our website, social media and other digital services, job applicants and members of the public.

When do we collect information about you?

At times, we are required to collect personal information in the normal course of providing services for our customers. These services apply across all services and include:

• Processing online purchases and payments

• Registering an online account

• Customer Service lines (including social media channels such as facebook and Instagram)

• Processing credit card payments

• Booking classes, workshops and events

• Accepting gift voucher payments

• Recording customer accident details

• Processing refunds

• Maintaining detailed information on our websites

Also, we make use of “cookies” on our websites. A cookie is a small software message sent to your web browser by our web server. Your browser stores the message in a file and the message is then sent back to our servers each time your browser requests a page from our servers.

We use cookies to gain statistics on which areas of our sites attract traffic. We also use cookies to improve your experience of our websites. For example, cookies allow us to recognise whether or not you are returning to our websites. In addition, we make use of third parties who use cookies to serve ads based on past visits to our website. This may allow us to alert you to products or offers which we think you might be interested in viewing.

Most Internet browsers are set up to accept cookies. If you do not wish to receive cookies, you will need to adjust the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer.

When you click on links and banners on our sites that take you to third-party websites, you will be subject to that third-party’s privacy policies. While we support the protection of privacy on the internet, we cannot be held responsible for the actions of any third-party websites.

What information do we collect?

We may collect the following information from you:

• your name and contact details, such as your physical address, email address and phone number

• your gender, birth date and occupation;

• your purchase history;

• your company name (if applicable);

• the name of the domain from which you access the internet;

• the date and time you access our sites;

• the internet address of the website from which you linked directly to our sites;

• other information you may supply to us; and

• if you are a candidate for employment, we may collect other information as further set out in our application forms or during the recruitment process. This may include information relating to your employment history, working eligibility rights, suitability for the role you are applying for, and your referee details.

Why do we collect this information?

We use the information to customise our services and plan product development so that we can provide you with relevant consumer information and notify you of services and special offers that may be of interest to you.  It is also collected so that we may provide value-added services and marketing and remarketing through our websites or other social media channels. If you are a candidate for employment, we collect information to assess your suitability for a position within our business and for other purposes such as contacting referees, performing background checks and visa applications.

Do we share personal information with third parties?

We may disclose information we hold to our directors, officers, employees and other associated companies within our corporate group for business purposes and marketing or remarketing purposes through our websites or other social media channels. We may also disclose information to third party service providers or contractors.

If you are a candidate for an employment position involving a third party with whom we have an agreement, we may disclose your information to that third party to assess your application. We may also disclose your information as part of a visa application process or where required to do so by law.

Sometimes we use third party platforms and services to process sales, store and analyse data and information, provide web support, send marketing messages, deliver products or otherwise deliver information. These services are hosted and managed by organisations other than ourselves, and some of these services are hosted overseas.

Your personal information may be stored in a secure and encrypted form overseas (e.g. in data storage and cloud computing facilities operated by us (or by third parties on our behalf).

We will take reasonable steps to ensure recipients of this information do not breach Australian Privacy laws in relation to the personal information we disclose.

Where applicable information is shared with these third parties, they are obliged to observe the confidential nature of such information and are prohibited from using any or all of this information other than for the purpose for which it was provided.  We will also disclose information to a law enforcement agency if we are requested to do so by that agency in relation to suspected unlawful activity.

We will not sell or trade your personal information.

Promotional communications

We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us, please let us know by clicking on the “unsubscribe link”/”update our preferences” at the bottom of any of our communications, or by clicking into your account and manage the level of communication which you want to receive from us.

Personal information access

You may review, change or delete personal information related to your use of our websites. To access your information, simply sign into your dashboard. If you would like to know what information we hold about you please contact our Privacy Manager via the details set out at the bottom of this page.

If you discover that there is an error or information is missing, please update your details online by signing on and visiting your dashboard and editing the relevant details.

We will try to ensure that all information we collect, use or disclose about you in accordance with this Privacy Policy is accurate, complete and up-to-date. We expect that you will promptly notify us of any changes to your personal information.

If you otherwise wish to access, correct or delete any personal information we hold about you, please contact our Privacy Manager on hello@yogaparlour.com.au

Security

We understand the importance of your personal information and have appropriate procedures in place to safeguard and secure the information we collect to prevent unauthorised access or disclosure, maintain data accuracy and ensure the appropriate use of information. We also take measures in respect of destroying or de-identifying personal information that is no longer needed for any lawful purpose.

We take website and credit card security extremely seriously and always endeavour to provide a secure, safe platform from which to conduct online transactions.  We use the industry standard Secure Sockets Layer (SSL) protocol, which encrypts information as it is transmitted over the internet. This encryption scrambles details such as credit card numbers, billing details and delivery addresses so that other computers are unable to decipher the information, ensuring privacy and security.

To ensure you are accessing a secure server, look for the unbroken key or closed lock symbol located either at the bottom left or top right of your browser window. If it appears, then SSL is active. You can double-check by looking at the URL. If SSL is active, then the first characters of the URL will read ‘https’ rather than just ‘http.’ It is important for you to protect against unauthorised access to your password and your computer.

Ensure you sign out when you have finished visiting our websites especially if you have accessed the websites from a shared computer.

General

By using our websites, you are consenting to the collection of information by us in accordance with this Privacy Policy.  Please note that we reserve our right to amend, remove or vary this policy without notice.  You should check this page regularly to take notice of any changes we may have made to this policy.

Privacy complaints

If you believe that we have breached your privacy rights in any way, or you would like to discuss any issues about our Privacy Policy please contact our Privacy Manager on hello@yogaparlour.com.au

All such enquiries or complaints will be taken seriously and handled with impartiality and discretion.

If you wish to submit a complaint, please provide us with all relevant details such as the date and time of the incident or communication, the circumstances surrounding the event and your concerns about what was said or done.

Yoga Parlour is operated by Filletti Pty Ltd, ABN 22 664 634 057, address (Shop 5/29 Holtermann St, Crows Nest, NSW 2065) trading as Yoga Parlour. This form must be read, understood, correctly completed and accepted as indicated by properly signing, prior to participating in any Yoga Parlour activity. If you are under 18 referred to as a Minor, you will need to have a parent or guardian who is over 18 sign on your behalf and provide contact details. Access to Yoga Parlour activities is by payment and subject to Yoga Parlour discretion. By participating in any Yoga Parlour activity you accept the rules and regulations including participating in a safe manner. 

Rules and Regulations:

The Yoga Parlour activities, whilst care is taken, are not without risk which I/we accept, and in turn indemnify in full, on a solicitor and client basis, Yoga Parlour, it’s Directors, employees, contractors, instructors, agents and nominees against all liabilities, damages and costs arising from Yoga Parlour activities. This includes but is not limited to, liabilities arising from any cause such as negligence, contract, statute including the Civil Liability Act 2002, tortious or common law for any injury, death, loss, property damage or expense arising out of or sustained to me or I cause or my Minor causes, in the course of my or my Minor’s participation in the activities and programs offered by Yoga Parlour, both on and off of the Yoga Parlour premises or in relation to any activities, including to any party. Such activities include yoga, pilates, lymphatic drainage body roll massage, classes or change room facilities. I agree that Yoga Parlour is not responsible in the event of loss, damage, unauthorised use, theft or injury resulting from and to any personal property that my Minor or I bring onto or undertake on the premises. I also confirm that my or my Minor’s health is sufficient, and has no illness, injury or ailments which will prevent participation in Yoga Parlour activities in a safe manner without risk to me or the Minor or others. I recognise that this Agreement and Release and Waiver is a legal instrument and that it is intended to be as broad and inclusive as permitted by Australian law. Yoga Parlour’s liability in the aggregate is the refund of the fees paid for the Yoga Parlour activity. I recognise that by signing this document I am waiving certain legal rights, including the right to sue and I sign it of my own free will and assume all aspects of the risks involved on behalf of my Minor or myself.

Information for Minors 

Between the ages 13-14 years old Minors must be accompanied by Parent/Guardian at all times. 15 -18 years old can attend a class on their own. However, please keep in mind that the studio closes 15 minutes after class and no supervision is provided. Please be aware that children are not permitted to wait in the studio while you practice. All children visiting the studios must be accompanied by an adult at all times.

Information for Pregnant participants 

All participation is solely at your own risk. If you are past your first trimester, have had no complications and have been advised by your doctor that you are capable and healthy, we ask that you attend at least two prenatal yoga classes to learn how to modify your practice before attending regular yoga classes, and strongly recommend you attend non-heated classes. For Pilates classes, if you have had no complications and have been advised by your doctor that you are capable and healthy, you are welcome to attend Prenatal Pilates classes throughout the duration of your pregnancy. Dynamic classes are not suitable during pregnancy. If there is any concern, discomfort or uncertainty it is recommended not to participate.

If you have any questions, please let us know and we will put you in touch with our teachers or staff. 

Yoga Parlour cannot accept responsibility for any valuables brought to the studio. 

• Bookings are essential to secure your spot in class at Yoga Parlour. Bookings can be made online or through the Momence app. While you are welcome to show up to see if a spot is available, we cannot guarantee you will be able to get into class.

• Bookings open 14 days in advance.

• Clients are responsible for their own bookings – we don’t handle bookings via email, phone or social media.

• Please arrive 10 minutes before your class to check in, store your belongings, and settle in for class. Late entry is not permitted. For security reasons, the door to the studio will be locked at the beginning of each class. 

• You do not need to bring a mat for classes - we provide these.

• We have a strict 10-hour cancellation policy. Late cancellations and no-shows incur a fee as stated in our ‘Late Cancellations / No Shows’ category below.

• Yoga Parlour reserves the right to cancel a class with 5 or less client booking. The client will be offered a spot in a class at the same or similar time with the same pass where available. Yoga Parlour reserves the right to cancel or change the class type or teacher due to illness/emergency. Any changes relating to cancellation of a class or a change in class style will be communicated in as timely a manner as possible via email and/or SMS.

• Yoga Parlour is not liable to refund, transfer or offer compensation of any kind for classes that are late or changed by us.

• Owners and/or staff reserve the right to restrict clients to a particular class type for safety reasons; and owners and/or staff reserve the right to turn clients away if they do not have the correct medical clearance.

• Class credits are non-transferable and cannot be used by anyone other than the person booked. If someone else arrives to use the session, they will be turned away or asked to create an account and purchase their own sessions.

• All purchases and direct debit transactions are non-exchangeable, non-refundable, and non-transferable. We cannot refund unused Membership periods or casual/class packs.

• For Lymphatic Drainage Body Roll massage bookings, you can find these under appointments in the Momence app or via the website.

At Yoga Parlour, our class sizes are small and often fill up quickly. This policy helps prevent other clients from missing out on spots that could have been filled.

It is the responsibility of the client to ensure that any cancellations or changes are made at least 6 hours before the class start time through the Momence app or our online booking system.

Definitions:

• Late Cancel: Canceling your class via the Momence app or website (www.yogaparlour.au) within 10 hours of the class start time.

• No Show: Failing to cancel your class before the start time and not attending the class.

Fees and Charges:

• Unlimited Membership holders, including those with an Introductory Offer or Grand Opening Offer, will incur a $10 Late Cancel fee or a $20 No-Show fee.

  Penalties will apply for every late cancellation starting with the third occurrence, applicable to ‘unlimited membership’ holders only.

• 1 Class Membership, 2 Class Membership, 3 Class Membership, Class Pack, and Casual Class holders will lose their booked class credit for any Late Cancel and incur a $20 fee for No Shows.

Thank you for your understanding and cooperation in helping us provide a fair and efficient scheduling system for all our clients.

Our booking system offers a waitlist service on a first-come, first-served basis. By adding yourself to the waitlist, you agree to attend the class if a spot becomes available.

• Responsibility for Notifications: It is your responsibility to ensure that notifications and email alerts are turned on to avoid missing important updates and incurring late cancellation or no-show fees.

• Enrolment within the 10-Hour Cancellation Window: Please be aware that you may be enrolled in a class up until its start time. Treat being on the waitlist as though you have already booked the class. The 10-hour cancellation policy applies to all bookings.

• The Late fee and No-show fee are non-refundable. 

• Arrive on Time
  Classes begin promptly, and late arrivals will not be permitted to join. No refunds or class credits will be issued for late arrivals. If it’s your first visit, please arrive 10-15 minutes early to check in and settle down.

• No Shoes in the Studio
  To maintain a clean and sacred space, please leave your shoes in your locker. Bare feet enhance your connection to the practice.

• Check Your Ego at the Door
  Yoga is about personal growth, not competition. Focus on your own journey and foster a supportive atmosphere by being kind and respectful to others.

• Communicate with Your Instructor
  If you have any injuries or specific needs, please inform your instructor before class begins. They’re here to support you.

• Disconnect from Devices
  To create a distraction-free environment, please leave your phone in your bag. This is your time to be present and fully engaged in your practice.

• Stay for Savasana
  Savasana is a crucial part of your practice. If you must leave early, please let your teacher know beforehand and position yourself near the exit to minimise disruptions.

• Clean Up After Yourself
  Return any borrowed props and equipment to their designated places and sanitise your mat after use. Keeping the studio tidy is a shared responsibility.

$99 – 28 Days of Unlimited Classes & Lymphatic Drainage Massage

Here's what you need to know:

• Limited Availability: This offer is only available to the first 50 clients who sign up and can only be used once per person.

• Validity: The 28-day pass begins on the date of your first booked class and is non-transferable, non-extendable, and non-refundable.

• Expiry: This offer is valid for 4 months from the date of purchase. Please note that we are unable to extend the offer or redeem any unused credits.

• Exclusivity: This offer cannot be combined with any other promotions.

• Cancellation Policy: We have a strict 10-hour cancellation policy. Charges will apply for late cancellations, no-shows, or changes of mind. No refunds will be issued.

• Payment: A processing fee will apply for all online transactions via our payment providers, as indicated at checkout.

• Support: Need assistance? Contact us at hello@yogaparlour.com.au

Exclusive to New Clients - 14 days unlimited classes & lymphatic drainage for $99

Here's what you need to know:

• Eligibility: Available for first-time clients only and can be used once per person.

• Individual Use: The offer is valid for individual purchase and use only and cannot be combined with any other promotion.

• Expiry: The pass is valid for 14 days from the date of your first booked class. It is non-transferable, non-extendable, and non-refundable.

• Processing Fees: A credit card processing fee will apply to all online transactions via our payment providers, as shown at checkout.

• Cancellation: We have a strict 10-hour cancellation policy. Charges will apply as outlined in our Late Cancellation Policy. No refunds will be issued for incorrect choices, changes of mind, late cancellations, or no-shows.

• Support: Need assistance? Contact us at hello@yogaparlour.com.

• 5 Class Pack is valid for 3 months from the date of your first class booking.

• 10 and 20 Class Packs are valid for 6 months from the date of your first class booking.

• 50 Class Pack is valid for 12 months from the date of your first booked class.

• Your Class Pack will be activated on the first date of booking through our website or the Momence App.

• All Class Packs are non-refundable and cannot be transferred to another person.

• Class Packs are non-extendable, except in the case of a medical condition. If you require an extension due to injury or illness, a medical certificate is required, and the request must be submitted before the pack expires. Any requests for extensions due to other circumstances will be considered on a case-by-case basis.

• Class Packs are for individual use only and cannot be shared with others.

• All memberships offered at Yoga Parlour are NOT lock-in contracts.

• All Memberships operate on a 7 day autopay schedule from the credit card stored in Momence (a secure operating system). Third-party transaction fees will apply for all  transactions. Payment schedule will continue unless notified (see Termination Policy below).
  
  Memberships will continue with scheduled auto-pays unless Yoga Parlour is notified of a termination request in writing (see Termination Policy below). If your auto-pay fails, Momence will provide a three day grace period to process your membership payment before your account will be locked for future bookings. If your autopay fails, you are still bound to pay for that week/s and your current week in order for your membership contract to be considered paid. Yoga Parlour reserves the right to reclaim funds for unpaid weeks under your membership contract.
  
  Memberships may be subject to price increases, but these will be communicated in writing 4 weeks prior to any change.

• Yoga Parlour requires at least 30 days written notice to terminate membership. Please email a request to hello@yogaparlour.com.au. Memberships cannot be cancelled while on a suspension - your membership must be active.

• In the case of long term or permanent injury or illness that prevents the use of our services, immediate membership termination will be permitted. Termination will take effect from the date we receive written confirmation from a medical doctor.

• Yoga Parlour may terminate a membership without notice for inappropriate, offensive or illegal behaviour, as determined by us, which occurs on our premises or is directed at our staff or other members.
  

At least 3 business days written notice is required for membership pause/suspensions. This ensures that the correct measures are put in place to cease credit card payments that are scheduled for the given period. Please email us to request your hold.

Please read these terms and conditions carefully before purchasing and using the lymphatic body roll massage machines (referred to as “Body Roll”). By purchasing and/or using the Body Roll, you agree to be bound by these terms and conditions:

1. Consultation with a Medical Practitioner: Prior to using the Body Roll, it is strongly advised that you consult with a qualified medical practitioner to determine whether its use is suitable for you, especially if you have any pre-existing medical conditions.

   
   

2. No Guarantee of Benefits: Yoga Parlour makes no guarantee of any benefits to be derived from the use of the Body Roll. Results may vary from individual to individual.
   
   

3. No Liability for Incorrect Use or Overuse: The manufacturer, distributors, and retailers of the Body Roll shall not be held liable for any injuries, damages, or adverse effects resulting from incorrect use or overuse of the Body Roll.
   

4. No Liability for Third-Party Use: The manufacturer, distributors, and Yoga Parlour shall not be liable for any injuries, damages, or adverse effects resulting from the use of the Body Roll by any third party.
   
   

5. Modification of Terms: Yoga Parlour reserves the right to modify these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website or other communication channels. We recommend you check our Site regularly to ensure you are aware of our current terms and conditions.

Cancellations & No-shows

Cancellations made 6 hours or less prior to appointment start time will forfeit that session. No-show absences will forfeit their appointment credit/s. This applies to individual Body Roll bookings, Body Roll Packs, and Weekly Body Roll Memberships. Unlimited Body Membership, Introductory Offer (appointment bookings), and Pre-Opening Offer (appointment bookings) holders will incur a $10 fee for late cancellations. All membership and/or pack holders that are considered ‘No-show’ will incur a $20 absent fee. This payment will be charged to your designated card following the scheduled session. If you receive an email saying you did not attend an appointment but you know you were there, please notify Yoga Parlour at hello@yogaparlour.com.au as soon as possible. Please make sure to check in with the front desk for every appointment you attend (or if no desk staff are on to ensure your teacher checks you in). Failure to check in can result in a late cancellation/no charge fee. If you are charged but were present or if you accidentally late canceled etc, a $1 deduction will be made from the refund to cover the initiation of the refund on your behalf.